Betting Rules

1. General betting principles

By opening an account, accessing the site or placing a bet, you agree to follow the rules that apply to your account and to the product you choose. Product-specific rules may contain additional information about how a particular game, market or promotion operates. Where a product rule differs from a general rule, the product-specific rule will normally apply to that product. If you are unsure about a rule, you should check the information displayed before confirming your bet.

You are responsible for reading the available information and checking your selections before submitting a bet. This includes the game or event, the market or wager type, the selected outcome, the stake, any displayed odds or value, and the total amount that may be debited from your account. Once a bet has been accepted, it may not be possible to change or cancel it unless the relevant rules allow this.

Only one person may use an account. You must provide information that is accurate, complete and current, and you must keep your login details secure. You must not allow another person to access your account, place bets for you or use your payment method without authority. Activity carried out through your account may be treated as activity authorised by you unless there is evidence of unauthorised access or another issue requiring investigation.

• You must meet the minimum legal age requirement and any other eligibility requirements that apply to you.
• You must use the site only where online gambling is permitted for you under the laws that apply to your location.
• You must not place bets on behalf of another person or allow another person to place bets through your account.
• You must not use the site for unlawful activity, fraud, money laundering or any other prohibited purpose.
• You should check that your account balance and bet history are accurate and report any concern as soon as possible.

The site may apply account, deposit, wagering, withdrawal or product limits. Any limits that apply to you will be shown through the relevant account or product information, or explained in the applicable terms. We may also restrict access to a product, refuse a bet or suspend an account where this is necessary for security, legal, responsible gambling or operational reasons.

2. Placing, accepting and recording bets

A bet is generally submitted when you select the relevant option, confirm the stake and receive an on-screen indication that the bet has been accepted. A bet shown in a bet slip or selected on the site has not necessarily been accepted. You should wait for the confirmation message and review your account history after placing a bet. The record held in the betting system will be used to determine the details of an accepted bet, subject to any correction required under the applicable rules.

Bets may be rejected, delayed or unavailable for a number of reasons. These may include a technical issue, a market being suspended, a product being withdrawn, an account restriction, an insufficient balance, a failed payment or a change in the information used to offer the bet. Displayed odds, prices, game information or other details may change before acceptance. A bet is not binding on the site until it has been accepted and recorded.

You should check the confirmation details immediately. If you believe a bet has been recorded incorrectly, do not place further bets that depend on the disputed information. Keep any relevant confirmation, transaction reference or screenshot and raise the issue through the available support process. Investigations may require account records, payment records, system logs and other information connected with the transaction.

Bets, balances and payments

A bet may be accepted only where the required stake is available in your account or where the chosen payment method has been approved. Deposits and withdrawals are subject to the payment, identity and security checks described in the Terms and Conditions. A transaction may be held, declined or reversed where the payment provider does not approve it, the account information does not match, the transaction appears unusual or further verification is needed.

You should not attempt to fund an account using a payment method that you are not authorised to use. Any charge, reversal, dispute or unauthorised payment connected with your account may affect the account balance and may be investigated. If a balance is affected by a processing error, the correction may be made even if the balance has already been used for further play.

1. Review the selected bet and stake before pressing the confirmation button.
2. Wait for confirmation that the bet has been accepted.
3. Check the bet history and account balance after the transaction.
4. Keep your login and payment details confidential.
5. Report suspected errors, unauthorised activity or payment problems promptly.

3. Results, settlement and errors

Bets are settled using the result or outcome determined under the rules for the relevant product. For casino games, settlement is normally based on the game result generated by the applicable game system. For any event-based or other wagering product, settlement may depend on the official result, the stated market rules, the status of the event and any conditions shown at the time the bet is accepted. The relevant product page should be checked for the settlement method that applies.

A result may be amended where an official result is corrected, a game is found to have been interrupted, a market is voided or another circumstance affects settlement under the applicable rules. A bet may also be cancelled or declared void where the product rules provide for this outcome. If a bet is void, the treatment of the stake will be determined by the relevant product rules and Terms and Conditions.

The site aims to display accurate information, but technical, content or system errors can occur. An error may include an incorrect price, result, balance, game display, settlement, market description or account record. If a bet is accepted or settled because of an obvious error, the bet may be corrected, cancelled or re-settled in line with the applicable rules. Where practical, affected players may be notified through the account or another available channel.

If funds or winnings are credited to your account by mistake, you must not knowingly withdraw or use those funds. The incorrect credit may be removed and any related transaction may be reviewed. If you believe that a result or settlement is wrong, you should provide the details of the bet and explain the issue clearly. A review will be based on the records available and the rules that applied when the bet was accepted.

Interrupted games and technical problems

A game or betting session may be interrupted by a connection failure, device problem, maintenance, software fault or other technical event. You should not assume that an interrupted play has been lost, won or cancelled until the account history or an official result confirms the position. The outcome will be determined in accordance with the relevant product rules and the information recorded by the system.

If you experience a problem, record the time, product, stake, displayed message and any transaction reference available to you. Avoid repeatedly submitting the same bet while the status is unclear, as this could result in more than one accepted transaction. Any duplicate, incomplete or disputed transaction will be reviewed against the system records and the applicable rules.

4. Fair play, safety and disputes

Fair play is expected from every account holder. You must not interfere with the site, manipulate a game, exploit a fault, use automated systems without permission, create multiple accounts to avoid a restriction or coordinate activity intended to gain an improper advantage. You must also comply with any identity, verification and security checks. Suspected fraud, collusion, abuse or other prohibited conduct may lead to a review of the account and related transactions.

Where a review is required, access to an account, product or balance may be limited while the review is completed. Any action taken will depend on the circumstances and the applicable Terms and Conditions. Information may be requested to confirm identity, ownership of a payment method, source of funds or the nature of account activity. You should provide truthful and complete information and avoid opening another account while a review is in progress.

Responsible betting

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play, use only money you can afford to lose and take regular breaks. Do not chase losses, borrow money to gamble, bet when distressed or continue playing to reach a financial target. You can use the responsible gambling tools and support options made available on the site, including limits, time reminders, breaks or account restrictions where offered.

• Decide your spending and time limits before starting a session.
• Keep gambling separate from essential household spending.
• Do not increase stakes because you are trying to recover previous losses.
• Stop playing if gambling is affecting your finances, relationships, work or wellbeing.
• Seek help from an appropriate gambling support service if you are concerned about your play.

Questions and complaints

If you have a question about a bet, result, transaction or rule, review the product information and your account history first. If the issue remains unresolved, use the support option available on the site and include enough information for the matter to be identified, such as the account details requested, bet reference, date, product and a description of what happened. Do not include your password or other unnecessary security information.

Complaints are reviewed under the applicable internal process. The outcome may depend on the records held, the product rules, the Terms and Conditions and any relevant legal or regulatory requirements. These Betting Rules are general guidance and do not replace the full terms that govern your account. The rules and information displayed at the time of play should always be checked before placing a bet.