Cookies Policy

1. About this Cookies Policy

This Cookies Policy applies to cookies and similar technologies used on websites, mobile pages, applications, and other digital services operated for or on behalf of 32Red Casino, where this policy is displayed. It should be read together with our Privacy Policy, which explains how personal information may be collected, used, stored, and disclosed. If there are differences between this policy and a specific notice shown on the website, the more specific notice may apply to the relevant service or technology.

A cookie is a small text file or data file that may be stored on your computer, mobile phone, tablet, or another device when you visit a website. Cookies allow a website to recognise a device or remember information about a visit. Similar technologies, such as pixels, tags, software development kits, local storage, and device identifiers, can perform related functions. This policy uses the word cookies to refer to cookies and these similar technologies unless the context requires a distinction.

Cookies do not usually contain information such as your full name or payment details in a directly readable form. However, information associated with a cookie may be combined with other information, including information about your account, device, browser, or website activity. Where this information identifies, or can reasonably be linked to, an individual, it may be treated as personal information under applicable privacy laws.

We may change the cookies used on the website from time to time. For example, a service provider may be changed, a website feature may be introduced, or a cookie may be replaced by a different technology. This policy is intended to explain the general categories and purposes of those technologies rather than provide an unchanging list of individual cookie names.

2. Types of cookies we may use

Cookies can be grouped according to their purpose, how long they remain on your device, and who places them. Some cookies are temporary and are removed when you close your browser. Others remain for a longer period or until you delete them. The actual duration may depend on the service, your browser settings, and the way the technology is configured.

Strictly necessary cookies

Strictly necessary cookies support functions that are essential for the website to operate. They may help with secure sign-in, account access, session management, fraud prevention, traffic distribution, page navigation, and the delivery of services you request. Without these cookies, parts of the website may not work correctly. Because they are necessary for core functionality, they may not be disabled through every preference tool, although you can normally block them through your browser. Blocking them may prevent access to some features.

Functional or preference cookies

Functional cookies remember choices you make so that the website can provide a more convenient experience. They may remember language, region, display settings, accessibility choices, or the state of a preference window. These cookies are not always essential, but disabling them may mean that you need to repeat certain choices during later visits.

Analytics and performance cookies

Analytics cookies may help us understand how visitors use the website, such as which pages are viewed, how visitors move through the site, whether pages load correctly, and where errors occur. The information may be aggregated or used in a form designed to reduce direct identification. These cookies can help us improve content, navigation, performance, and the reliability of online services.

Advertising and marketing cookies

Where permitted and where relevant preferences have been provided, advertising or marketing technologies may help measure campaigns, limit repeated advertisements, understand interactions with promotional content, or show content that is more relevant to your interests. These technologies may be placed by us or by authorised third parties. Their use does not mean that every visitor will receive personalised advertising.

3. How cookies may be used

The website may use cookies for several purposes at the same time. A cookie may support more than one function, and the same category may be used in different parts of the website. The information collected may be linked to a browser, device, account, or visit, depending on the technology and the service involved.

• To enable pages, account areas, forms, and other requested website features to function properly.
• To keep a user session active while you move between pages and to help maintain the security of an account.
• To remember selected settings, such as language, region, display preferences, and consent choices.
• To identify unusual activity, support fraud prevention, protect the website, and help investigate security incidents.
• To understand general website traffic, page performance, navigation patterns, and technical errors.
• To improve the layout, content, usability, accessibility, and performance of digital services.
• To measure the effectiveness of communications or promotional activity where this is allowed.
• To help prevent repeated requests for information that you have already provided during a visit.
• To support responsible operation of online gambling services, including the delivery of relevant notices or account messages where appropriate.
• To comply with legal, regulatory, security, auditing, and record-keeping obligations where cookies or similar technologies are relevant.

We may also receive technical information from your browser or device when cookies operate. This can include an IP address, device type, browser type, operating system, general location information, referral source, pages visited, time spent on a page, and information about interactions with the website. The availability and accuracy of this information depend on your device, browser settings, network, and the technology used.

Cookie information may be used alongside other information for security, service administration, analysis, and compliance purposes. We do not treat cookies as a way to avoid our responsibilities under applicable privacy, gambling, advertising, or consumer protection requirements. Where consent is required, non-essential cookies should only be used in accordance with the consent choices and legal requirements that apply to the relevant visitor.

4. Third-party technologies and your choices

Some cookies or similar technologies may be provided by third-party service providers that help operate, secure, analyse, or improve the website. These providers may process information on our behalf or may operate under their own privacy terms, depending on their role. Third-party providers may include technology, security, analytics, advertising, content, or service-support providers. We expect authorised providers to handle information in accordance with applicable requirements and the terms of their engagement.

Third-party websites, advertisements, applications, or content may have their own cookies and privacy practices. This Cookies Policy does not control technologies placed by websites that we do not operate. You should review the relevant third party's privacy and cookie information before providing information or interacting with its services. A link to another website does not necessarily mean that 32Red Casino endorses that website or accepts responsibility for its practices.

Managing consent through the website

Where a cookie banner or preference centre is available, you can use it to accept, reject, or adjust certain categories of non-essential cookies. Your choices may be stored so that the preference message is not repeatedly displayed. If you delete cookies, use a different browser, change devices, or clear local storage, you may need to provide your preferences again. Essential cookies may continue to operate because they are needed for core website functions.

Managing cookies through your browser or device

Most browsers allow you to view, delete, block, or restrict cookies through their privacy or security settings. You may also be able to configure your browser to warn you before cookies are stored. Mobile devices may provide separate controls for advertising identifiers and similar technologies. The steps vary between browsers and devices, so you should refer to the relevant provider's instructions.

If you block all cookies, some website functions may be unavailable, account sessions may not be maintained, and pages may not display or operate as intended. Changing cookie settings may also affect preferences, security checks, analytics accuracy, and the relevance of content. A browser setting may apply generally to other websites and may not replace a consent choice made through our website.

5. Privacy, retention, updates and enquiries

Information collected through cookies may be handled in accordance with our Privacy Policy. Depending on the purpose, information may be used in Australia or processed by service providers in other locations, subject to applicable privacy and data protection requirements. We take reasonable steps to protect information against unauthorised access, misuse, loss, interference, alteration, or disclosure. No online system can be guaranteed to be completely secure, and you should take care when using shared or public devices.

Cookie information is kept only for as long as reasonably required for the purpose for which it was collected, to support a service, to meet legal or regulatory obligations, to resolve disputes, or for legitimate business and security purposes. Retention may vary depending on the type of cookie, whether it is a session or persistent technology, and the requirements of the relevant service. When information is no longer required, it may be deleted, anonymised, or securely disposed of in accordance with applicable procedures.

We may update this Cookies Policy to reflect changes in technology, website features, law, regulation, service providers, or our information practices. The updated version will be made available on the website and will show the relevant effective date where appropriate. You should review this page from time to time. Continuing to use the website after an update may indicate acceptance of the revised policy to the extent permitted by applicable law, but any consent required for non-essential cookies will continue to be managed through the available consent controls.

If you have a question about cookies, your preferences, or the way information is handled, please use the official contact or support channel made available on the 32Red Casino website. When making an enquiry, provide enough information for the matter to be understood, but avoid sending passwords, payment information, identity documents, or other sensitive information unless it is specifically requested through a secure process. Questions about access, correction, deletion, or other privacy rights are handled in accordance with the Privacy Policy and applicable Australian requirements.

This policy is informational and does not change any account terms, responsible gambling information, privacy notices, or other conditions that apply to your use of the website. If you do not agree with the use of non-essential cookies, you can adjust your preferences or stop using the relevant website features, subject to the limits described above.