Responsible Gaming

Keep gambling enjoyable and under control

Online casino games are games of chance. Outcomes are not guaranteed, and past results do not predict future results. There is no strategy that can ensure a win. You should only gamble with money you can afford to lose, after your essential living costs and financial commitments have been covered. Never treat gambling as an investment, a source of income or a way to recover money that has already been lost.

Before you start playing, decide how much time and money you are comfortable spending. Your decision should be based on your personal circumstances, including your income, household commitments and other financial responsibilities. Once you have reached your chosen limit, stop playing. Increasing a limit during a session can make it harder to maintain control, particularly when emotions are high.

Practical safer-play habits

• Set a gambling budget and keep it separate from money needed for rent, bills, food, travel or other essentials.
• Set a time limit before you begin and take regular breaks away from the screen.
• Avoid gambling when you are upset, stressed, tired, angry or under the influence of alcohol or other substances.
• Do not chase losses by increasing stakes or continuing to play for longer than planned.
• Keep track of deposits, wagers and time spent playing so you have a clear view of your activity.
• Avoid borrowing money, using credit intended for essential expenses or selling possessions to fund gambling.
• Do not rely on gambling to improve your mood or distract you from personal, financial or emotional problems.
• Talk openly with someone you trust if you are concerned about your gambling habits.

It can also help to decide in advance what you will do when a session ends. Logging out, removing saved payment details where possible, or moving to another activity can create a clear break. If you find it difficult to stop when you intended to, consider using an account restriction or taking a longer break from gambling.

Tools to help you stay in control

Depending on your account and the services available, responsible gaming controls may allow you to manage how you use the site. These controls can support your own plan, but they are not a substitute for personal judgement or professional help. Read the terms shown when you request a restriction, as some changes may take effect immediately while others may be subject to a cooling-off period or other conditions.

Deposit and spending limits

A deposit limit can help you control the amount added to your account over a chosen period. Select an amount that fits comfortably within your budget. A limit should be set before gambling begins and should not be viewed as an amount you need to spend. If you want to reduce a limit, the change may be applied promptly. Requests to increase a limit may involve a delay so you have time to reconsider the decision.

Time reminders and activity information

Where available, session reminders can help you notice how long you have been playing. Activity information, such as deposits, withdrawals and wagering history, may also help you review your behaviour. Use these features regularly rather than waiting until you are worried. If the figures are higher than expected, take a break and consider reducing your limits or restricting access.

Time-outs and self-exclusion

A time-out is a temporary break from gambling. It may be suitable if you want to step away for a short period and review your habits. Self-exclusion is a stronger restriction that prevents or limits access to gambling services for a selected period or, where available, for an indefinite period. Use self-exclusion if you feel unable to control your gambling, if gambling is affecting your finances or relationships, or if you simply want a firm and extended break.

If you request self-exclusion, do not open another account or attempt to bypass the restriction. You should also consider blocking gambling advertising, removing gambling applications and asking your bank or payment provider whether it offers gambling transaction controls. A restriction may apply to the relevant account or service, so check the applicable information carefully and seek broader support if needed.

Account closure

You can choose to stop using your account. If you want to close your account because gambling is becoming difficult to manage, consider asking for self-exclusion rather than simply closing the account. A self-exclusion request clearly communicates that you want to restrict gambling access. Keep records of any request and follow the instructions provided through the account or support process.

Recognising when gambling may be a problem

Problem gambling can affect anyone, regardless of age, income or experience. It may develop gradually, and a person may not notice the impact until it affects their finances, work, health or relationships. The following signs may indicate that gambling is becoming difficult to control:

• Spending more time or money gambling than you planned.
• Feeling restless or irritable when trying to reduce or stop gambling.
• Repeatedly trying, but being unable, to cut back or take a break.
• Chasing losses or believing that a win is needed to put things right.
• Hiding gambling activity, deposits, losses or debts from family or friends.
• Borrowing money, missing payments or using money intended for essential expenses.
• Thinking about gambling frequently or finding it difficult to concentrate on other activities.
• Neglecting work, study, health, family or social commitments because of gambling.
• Gambling to escape stress, anxiety, sadness, loneliness or other difficult feelings.
• Feeling guilt, shame, worry or distress after gambling, but continuing to play.

One or more of these signs is a reason to pause and seek support. You do not need to wait for a serious financial loss or crisis before asking for help. Speaking with a trusted person can make it easier to take practical steps, such as handing over control of finances temporarily, setting stronger account restrictions or arranging professional advice.

If you are worried about someone else

A family member, friend or colleague may be affected by another person's gambling. Choose a calm time to raise your concerns without blame. Focus on the behaviour you have noticed and how it affects the person and those around them. Encourage them to use safer-play tools and seek independent support. Do not lend money to cover gambling losses or debts, and protect shared finances where appropriate. Support is available for people affected by someone else's gambling as well as for people who gamble.

Support, safety and account responsibilities

If you are concerned about your gambling, seek help from an independent gambling support service, a qualified health professional or a financial counsellor in Australia. These services can provide confidential information, practical guidance and support for you or someone close to you. If gambling has contributed to immediate financial, emotional or personal danger, contact the appropriate emergency or crisis service in your area.

Our customer support channels may be able to explain the responsible gaming controls available on your account and help you understand the process for requesting a time-out, self-exclusion or account restriction. Support staff cannot guarantee winnings, recover losses or provide financial advice. For independent assistance, use a recognised Australian support organisation or speak with your doctor, counsellor or financial counsellor.

Age and account access

Gambling is not for children. You must meet the applicable minimum age and eligibility requirements before using an online gambling service. Do not allow another person, including a minor, to use your account. Keep your password and payment information private, log out on shared devices and use suitable device or network controls to prevent unauthorised access. If you believe a minor has accessed an account or gambling service, stop the activity and contact the relevant support channel promptly.

Financial and legal responsibility

You are responsible for making sure that your gambling activity is lawful where you live and for providing accurate information when required. Do not use money that belongs to another person without permission, and do not gamble on behalf of someone else. You should also consider any tax, financial or legal obligations that may apply to your circumstances and obtain independent advice where necessary.

Responsible gaming is an ongoing choice. Review your budget and account activity regularly, use the available controls before problems arise, and take a complete break whenever gambling stops feeling manageable. If you are unsure whether your gambling is safe, the safest step is to stop playing and seek independent support.